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Return Policy

Ordering

Your order will be individually packaged in a gift box with an artist card. Items usually ship within 2-5 business days. Please allow 2 weeks for personalized orders. We will let you know if an item you ordered will take longer to ship.

Shipping

We ship within the United States via UPS and USPS. To ship internationally please email us directly joy@joystember.com to place your order. 

Returns

Merchandise may be sent back for exchange or store credit (less shipping charges) within 2 weeks of receipt. Items must be in new condition and returned in the original packaging. Special orders and personalized items may not be returned.

Special Orders

We can usually accommodate special orders. Please contact us if you are interested in special ordering an option not shown on the website. Please keep in mind that special orders will take additional time and are not returnable.

Repairs

We take pride in our work and want you to enjoy your purchase for many years to come. Because of the individual nature of each repair, there may be a charge for some items.